Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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Want to Enhance Your
Brand’s CustomerService?

Get ready for your business to be the most

respected name in town when you learn…

  • The tricks that made Ritz-Carlton hotels the name in luxury brands!
  • Why improving customer satisfaction can be as simple as hiring a speaker!
  • How a major airline almost tanked their entire brand — plus how to avoid
    making the same mistake!

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