Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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As noted author Tom Peters states…”If you don’t change, you die!”

Bruce has lived through numerous changes in his award-winning career and shares examples of what to expect. Change disrupts an organization but it never has to be painful. We know change is inevitable, but a strong culture and focused communication strategy can navigate the shifts.

Think UBER, TripAdvisor, Minute Clinic…..these are examples of a major change not only in an organization but entire segments of business. Bruce articulates the needs of a team to see it through.