Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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Customer Service IS your Brand.

We all come to expect it, but very few organizations embrace the strategy. As Bruce Led the Ritz-Carlton Brand, customer service was squarely in the center of all strategies. Learn the secrets on unleashing a powerful method to transform your team to be more customer centric