Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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“Take your work seriously, not yourself”!

-Bruce Himelstein’s leadership experience and style have propelled his career from Bellman to Chief Marketing Officer of a Global, iconic Brand….The Ritz-Carlton.

He shares his learning’s from what produces positive results, focused individuals, and team dynamics.

Leadership is about resiliency and no fear of change. “ He crushes the myth….”We don’t do that here” and offers personal examples from his vast experience.

As a Leader, what type of role model do you want to be?  Bruce will show you!

  • Breakthrough creative marketer behind award-winning advertising campaigns and brand revitalizations
  • Global leader in building customer connections with a strong record of identifying and anticipating consumer trends
  • Drove efforts to "blow the dust off the lion and crown" by transforming one of the world's most recognizable luxury brands...the Ritz-Carlton.
  • Business and marketing guru with a powerful wealth of accumulated industry insight, relevant anecdotes, and insider tips to share
  • Powerful professional speaker with extensive experience and a natural predilection for audience engagement
  • Pioneer in change management and business growth both in the hospitality industry and on a corporate & exectuive level