Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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How does your brand stack up?  How can it be better?

Everything your organization does, adds or detracts from your Brand equity. Himelstein shares his experience from his days at Marriott, Ritz-Carlton and Loews Hotels. Bringing the firewalls down within your organization actually strengthens your Brand and increases your share of the market. Be clear on who you are for the internal AND external customer. Himelstein will share his Board room presentations to accomplish this goal!