fbpx
Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
Thank you for contacting us!
A representative will be in touch with you soon!

Close this window!
Bruce's Recent Events and Updates
Hospitality Industry Marketing
Customer Service Critique of Hospitals and Urgent Cares
Jul-18-2016  

In a recently published article, Mr. Bruce J. Himelstein, who has spent well over 30 years in the realm of hospitality upper management helping global brands improve […]

READ MORE