Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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Bruce's Recent Events and Updates
Customer Service IS Your Brand! The Truth about Branding from a former Ritz-Carlton executive

A recent edition of my local newspaper carried the following headline: “Chipotle co-CEO to focus on customer service.” The body of the article reported, “Now that the […]

Hospitality Industry Marketing
Customer Service Critique of Hospitals and Urgent Cares

In a recently published article, Mr. Bruce J. Himelstein, who has spent well over 30 years in the realm of hospitality upper management helping global brands improve […]