Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, “The New Gold Standard”
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Recognized as “One of The Top 25 Most Extraordinary Minds in Sales & Marketing” by The Hospitality Sales & Marketing Association International (HSMAI), Mr. Himelstein has transformed multi-billion-dollar companies into game-changing industry innovators. Recognized for his ability to identify and implement strategies to maintain relevance in today’s rapidly evolving business world, Bruce Himelstein delivers valuable insight to help marketers, corporate executives, and diverse organizations in any industry build and maintain a successful brand, develop a culture of successful service, and efficiently harness talent to effectively foster innovation.
-Bruce Himelstein’s leadership experience and style have propelled his career from Bellman to Chief Marketing Officer of a Global, iconic Brand….The Ritz-Carlton.
He shares his learning’s from what produces positive results, focused individuals, and team dynamics.
Leadership is about resiliency and no fear of change. “ He crushes the myth….” We don’t do that here” and offers personal examples from his vast experience.
As a Leader, what type of role model do you want to be?
Bruce will show you!
We all come to expect it, but very few organizations embrace the strategy.
As Bruce led the Ritz-Carlton brand,
customer service was squarely in the center of all strategies.
Learn the secrets on unleashing a powerful method to transform your team to be more customer-centric.
“Thank you for your inspiring and informative speech on Saturday. It was a true pleasure to have you join us. The feedback from the team was outstanding. You had an impact and made a difference.”
- STARKEY HEARING TECHNOLOGIES
“I have seen Bruce Himelstein in action as a client of mine, when he worked at Ritz-Carlton, and as a guest speaker to my students at Syracuse University. Aside from being a savvy and inspirational professional, Bruce is a natural storyteller. Bruce captivates his audiences. Most importantly, he captivates them with a purpose: to reach heights of marketing they never dreamed possible.”
- BRIAN SHEEHAN,
ASSOCIATE PROFESSOR OF ADVERTISING AT THE S.I. NEWHOUSE
SCHOOL OF PUBLIC COMMUNICATIONS, SYRACUSE UNIVERSITY
“Our management group was captivated by Bruce’s presentation style, breadth of experience and relevant examples. It’s a job well done, when long after the speaker has presented, the wheels keep turning in the minds of the audience.”
- COLLEEN HOLLOWAY,
MANAGER COMMUNICATION SERVICES AT QUALICO
“Bruce related his background from the hotel industry to the world of healthcare seamlessly. His focus on hospitality was engaging and thought-provoking.”
- LYNDSEY DUMAS,
VP OF EDUCATION AT ARKANSAS HOSPITAL ASSOCIATION