Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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Bruce's Recent Events and Updates
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Lakeview Health Welcomes a New Member to the Board of Directors
Aug-03-2017  

JACKSONVILLE, FLA. (PRWEB) AUGUST 02, 2017 By: Kelly White Lakeview Health is pleased to announce Bruce Himelstein, a globally recognized brand marketing expert, has joined the board of […]

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To Transform Your Brand, Put Customers First
Apr-20-2017  

BOCA RATON, FL—For Bruce Himelstein, hospitality is his lifeblood. His first job was a bellman and one of his proudest moments was receiving a recognition award from […]

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Customer Service IS Your Brand! The Truth about Branding from a former Ritz-Carlton executive
Feb-14-2017  

A recent edition of my local newspaper carried the following headline: “Chipotle co-CEO to focus on customer service.” The body of the article reported, “Now that the […]

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Hospitality Industry Marketing
Customer Service Critique of Hospitals and Urgent Cares
Jul-18-2016  

In a recently published article, Mr. Bruce J. Himelstein, who has spent well over 30 years in the realm of hospitality upper management helping global brands improve […]

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